We are passionate about helping organizations achieve strategic goals and reach new levels of excellence. Our Organizational Excellence services empower businesses of all sizes to thrive through a proven blend of Baldrige Performance Excellence consulting, comprehensive organizational assessments, and tailored quality management training—available both in-person and virtually.

We specialize in custom solutions designed to address your unique challenges, streamline operations, and drive measurable results. Whether you need a full-scale organizational assessment, hands-on quality management training, targeted process improvement consulting, or team coaching. Quality Center delivers practical expertise and personalized support to foster a culture of continuous improvement and sustainable success and help your organization excel.

Comprehensive Organizational Assessments and Baldrige, project management, ITIL, HR, Lean Six Sigma and leadership certifications and experience experience lead to customized solutions for government agencies, large organizations, small businesses and churches.

Expert Resources for Organizational Excellence

Free resources from industry experts and practicetioners, designed to help you resolve issues, enhance operations, and achieve organizational excellence. We understand that everyone needs a little push sometimes, and these tools are here to provide that nudge. Stay tuned for monthly updates.

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https://acrobat.adobe.com/id/urn:aaid:sc:va6c2:8dcc5be4-45f8-47bb-88cd-83039163da94
This case study looks at how People Equity impacts Continuous Process Improvement (CPI) programs. We measure workforce equity using an “ACE” survey, which revealed potential roadblocks. People Equity principles and this survey method for more than just CPI! Quality Center helps you measure workforce equity, which is a super important step before kicking off new initiatives, so you can tackle problems head-on. “People Equity is a powerful framework for optimizing human capital investments and accelerating strategy implementation." (Schiemann, W., 2008). William Schiemann, former CEO of Metrus Group, is recognized as an expert on talent management and developed the People Equity model.

Quality Hour

With proven experience supporting dozens of federal government agencies—including the CIA, NSA, military branches, and international organizations—our coaches bring a wealth of diverse, real-world knowledge to every session. This unique expertise allows us to deliver practical, actionable and proven solutions that empower your internal experts and drive measurable results.

A Quality Hour is the smart alternative to traditional consulting: fast, affordable, and laser-focused on your goals. Whether you need to address a specific challenge, develop a process improvement plan, or brainstorm with an experienced advisor, Quality Hour coaching sessions provide the expert guidance your organization needs to excel.