Achieve Organizational Excellence

Transform your team’s performance and safeguard your environment with proven strategies, practical coaching, and measurable results—trusted by government, business, and community organizations worldwide.

Workforce Development - Baldrige Assessment - Facility Security Assessment - Quality Management - Leadership and Team Coaching - Lean Six Sigma Program Development - Strategic & Succession Planning - Data Management

Our Commitment

Quality Center empowers organizations to reach new heights of performance, safety, and efficiency through tailored education, assessments—including facility security—and leadership development, always grounded in integrity and measurable impact.

Organizational Excellence Solutions

  • Project Team Continuous Process Improvement Project at a churce

    Continuous Improvement Projects

    Hands-on support to implement and sustain change.

  • Leader Development Playbook

    Leadership Development

    Interactive workshops, training and coaching to grow leaders at every level.

  • Organizational Assessments Project Team

    Organizational Assessments

    In-depth evaluations to uncover strengths, gaps, and actionable strategy, workforce engagement and customer-focused opportunities.

  • Three people sitting at a round table in a bistro with an unattended package labeled 'Unattended Package' in the center. A security camera operator is visible on a large screen overhead. The man on the left, taking notes, has a speech bubble saying 'Interesting...'. The woman in the middle has a speech bubble saying 'Should we tell someone?', and the man on the right has a speech bubble saying 'It d now...'.

    Facility Security Assessments

    Comprehensive reviews of physical, operational and communication countermeasures to mitigate workforce, customer, asset and information vulnerabilities.

Why Work With Us?

Experience, Insight, Results

With a track record of $1 billion in client savings and 80% retention, Quality Center brings world-class expertise to every engagement

    • Lean Six Sigma

    • Baldrige Performance Excellence

    • Information Technology Infrastructure Library

    • Project Management

    • Interagency Security Committee standards

    • American Society for Industrial Security standards

    • American Society for Quality, Certified Manager of Quality / Organizational Excellence

    • Lean Six Sigma Master Black Belt

    • Project Management Professional

    • Authorized Training Partner, Project Management Institute; 2023-2024

    • Certified Trainer, Crucial Conversations for Mastering Dialogue; 2021-2024

    • ELI Certified Civil Treatment Workplace Facilitator, Level 1; 2021-2023

    • iLoveFeedback Certified Course Trainer; 2021-2023

  • Every program—including security assessments—is customized to your culture, needs, and goals.

  • We support you from assessment through implementation and beyond.

Quality Hour

A Quality Hour is the smart alternative to traditional consulting: fast, affordable, and laser-focused on your goals. Whether you need to address a specific challenge, develop a process improvement plan, or brainstorm with an experienced advisor, Quality Hours provide the expert guidance your organization needs to excel.

Quality Hour coaching sessions help organizations rapidly overcome challenges, brainstorm innovative solutions, and strategize effective process improvements. With proven experience supporting dozens of federal government agencies—including the CIA, NSA, military branches, and international organizations—we bring a wealth of diverse, real-world knowledge to every session. This unique expertise allows us to deliver practical, actionable and proven solutions that empower your internal experts and drive measurable results.

Quality Hour Quality Hour
Schedule

Trusted and Proven

  • Lean Six Sigma Master Black Belt

  • PMI PMP Authorized Training Partner

  • A glass award trophy with engraved text, placed on a marble surface against a plain light-colored wall.

  • A digital certificate from ELI for Willie Davis for completing the CT Workplace Hybrid vILT instructor program, dated November 2-4, 2021, with a header that includes the ELI logo and a table with certification details and a check mark indicating final designation.

  • Certificate for Willie Davis as a certified trainer for Crucial Conversations, with signature, logo, and text emphasizing dialogue skills.

  • A glass award with purple and orange confetti inside, mounted on a black base with a gold plaque that reads "Lean Six Sigma Leadership Willie Davis LG2020 - BCE."

  • Slide showing test results from the Atlanta Federal Executive Board Leadership Group 2023 LSS Green Belt Course, including average score (92.75), median score (94), score range (72-100), histogram of total points distribution, and a note about questions 4, 6, 15, and 20 thrown out for high variance. Highlighted text indicates Sigma Quality Level Yield above 6, with references to authors Allen, Gilliland, Hoo, and Wong. Logo of Quality Center at the bottom left.

  • A collection of logos from various U.S. government and organization agencies, including CDC, Tesla, NASA, IRS, NASA, Homeland Security, Social Security, and others, with a slogan at the top stating, "Quality Center LLC solutions are the result of learning, coaching and problem-solving engagements with leaders at dozens of quality organizations...join our Quality Wall!"