Maximizing Quality for Organizations, Governments & Individuals — Atlanta Metropolitan Area

National-level solutions for local government, community organizations & small businesses

Quality Center is a veteran-owned consulting firm based in the Atlanta Metropolitan area. Through Lean Six Sigma certification, tailored training, quality assessments, and expert coaching, we help organizations and individuals reach their highest level of performance — applying proven methodologies refined across 30+ federal agencies to maximize quality at every level.

Providing Lean Six Sigma training and organizational coaching.

Industrial Engineering

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Lean Six Sigma

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Organizational Assessments & Audits

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Facility Security

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Airfield Operations

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Human Capital Management

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Training & Development

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Logistics & Scheduling

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Emergency Response

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Quality Management

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Industrial Engineering 〰️ Lean Six Sigma 〰️ Organizational Assessments & Audits 〰️ Facility Security 〰️ Airfield Operations 〰️ Human Capital Management 〰️ Training & Development 〰️ Logistics & Scheduling 〰️ Emergency Response 〰️ Quality Management 〰️

MAXIMIZING QUALITY WHERE IT MATTERS MOST

The federal government invests a trillion-dollar budget to maximize quality. You, your organization & our communities deserve the same.

That budget enables the national government to procure the latest technology, hire thousands of management consultants, and maximize the quality of every process and program. Local governments, small businesses, nonprofits, and individuals face the same expectations — yet they lack the resources to maximize their own quality, performance, and outcomes.

With 30 years of experience across 40+ federal agencies, Quality Center brings those national-level techniques directly to organizations, local governments, small businesses, and individuals — maximizing quality at every level without the trillion-dollar price tag.

Federal Government

✓ Trillion-dollar annual budget to maximize quality & performance

✓ Thousands of Six Sigma consultants & process improvement experts

✓ Cutting-edge quality management technology & tools

✓ Dedicated organizational excellence & continuous improvement offices

Local Government and Small Business

✗ Tight budgets, limited resources for quality improvement

✗ No access to certified Lean Six Sigma consultants or trainers

✗ Outdated processes and untapped potential

✗ Same performance expectations, fewer resources to maximize quality

3,000+

Professionals Trained

30+

Federal Agencies Served

$1B+

Client Savings Generated

27+

Years of Excellence

Maximizing quality through Intrinsic Quality

Just as intrinsic motivation is the drive to do something because it is inherently meaningful, Intrinsic Quality is the desire and want of organizations and individuals to do and provide the best service and products to their customers and neighbors. It is quality that is built in, not inspected in. Sustained by purpose, not pressure. Everything we do is designed to build this from the inside out.

Lean Six Sigma Certification & Professional Training

Training and certification programs built for individuals and real-world execution from county and city departments to front-line teams.

Comprehensive organizational assessments using Total Quality Management, Baldrige and ASQ frameworks. A practical wellness check for local governments, nonprofits, restaurants, and small business - so you know exactly where to invest for maximum improvement.

Organizational Assessment & Quality Management

Community Relationship Management

Lived experience and best practices from Europe, Asia and across America — combining customer engagement and quality management techniques to develop your best community. Three continents of insight, applied right where you live.

Quality Hour - Improvement Coaching

One focused hour of expert process, project and individual consulting to get unstuck and leave with actionable next steps you can execute this week.

Definition

“Intrinsic Quality is the desire and want of organizations and individuals to do and provide the best service and products to their customers and neighbors — driven by internal commitment to doing things right, continuous improvement, and genuine care for outcomes — rather than by external enforcement, regulation, or fear of failure. It is excellence embedded in the DNA of an organization's people, processes, and culture.”

— Quality Center

What Intrinsic Quality looks like

✓ Self Driven: Teams pursue improvement because they want to — not because they're told to. The motivation comes from within.

✓ Built in: Quality is designed into the process from the start. Prevention over detection. Excellence by design, not by inspection.

✓ Purpose-Aligned: Work connects to a meaningful mission. People understand why it matters — and that understanding fuels consistent performance.

✓ Sustainable: Doesn't collapse when the auditor leaves or the grant ends. Intrinsic quality sustains itself through culture and commitment.

✓ Culturally-rooted: Excellence becomes "how we do things here" — not a checklist or a compliance exercise, an identity

✓ Continously Evolving: Uses DMAIC, PDCA, and feedback loops not for compliance — but for genuine learning and growth at every level.

Trusted by Professionals from Leading Organizations

What our learning partners are saying…

  • I would like to thank Professor Davis for his upbeat and encouraging personality. I've been attending classes with AMU since 2015, and I have never had such a communicative professor in all my years with this institution. Thank you!

  • I appreciate your motivation, good words and generally positive attitude that came through the screen for me. You seem to have natural leadership abilities and that translates well for a course like this where many (speaking for myself) were pretty ready to be done with the class load.

  • Professor Davis has been nothing but professional during the course. I feel like I am buttering him up just prior to our final grades, but I truly wish I had more courses that he instructed. He provided amazing detail and correction on all of my weekly writing assignments.

  • Willie, You are awesome! Thank you for teaching the LSS Course. Your knowledge and understanding of the subject matter is evicent. You made it easy to understand and to my surprise, I actually enjoyed the course.

    Keva

  • WILLIE, thank you so much for helping us understand Lean Six Sigma. You made this course so easy to follow, engaging the class effectively and answering all of our questions. Kudos for a phenomenal job and all the best in your new position List Item

    Moises

  • Professor Davis, this has been one of my most engaging courses. This was a very clear-cut, well planned and executed course from start to finish. The fact that you allow your personality and the personalities of your students to permeate the virtual classroom setting was amazing in my opinion.

  • I have never had an instructor that sent weekly emails with updates and hints on the project. All of our graded work was returned fairly quickly and the notes were straight to the point. I really liked taking a deep dive into our own work instead of just researching a company online.

  • Professor Davis was truly the most engaged professor that I have had an opportunity to learn from. I have had several great professors at AMU. In my opinion, that says a lot about how great Professor Davis made this experience. Just like many of you, I have written more papers than I care to count and Professor Davis helped me realize ways that I could improve my writing skills.

  • I have really enjoyed this course. One reason is due to Professor Davis’ enthusiasm and sense of humor!

  • I appreciated the communication you (Prof.) had with us. You updated us and motivated us. It felt like you wanted to see us succeed and made it a point to contact you if we ever doubted ourselves.

  • Your method of posting announcements was the best I have ever seen in the last four years I have been with AMU. assignments gave a great personal touch to this class; you connected with me as a student.

  • I think your interaction and fun spirited tone within the classroom made for one of the best experiences I have had thus far at AMU. I appreciate you taking the time to make this classroom a more fun experience. Most professors do not put their humor or personality into the class room, especially not to the level you have

  • Professor Davis is an amazing instructor!!! I was really nervous about taking this class because it was the last class in my current degree plan. Professor Davis completely surprised me! He has a great sense of humor and he made all of the homework very interesting

  • This has been a great experience and definitely the best professor ever. The approach to the class and the interaction by Prof Davis helped to make it a bearable and even pleasant experience. There was definitely a different vibe in this class, more than ever before.

  • Willie, Thank you for teaching me the basic elements of Lean Six Sigma. This course really stretched me, but caused me to rethink how I can use some of these tools even in the legal profession. You made the course so much fun! List Item

  • You are an excellent instructor with a wealth of experience. Most importantly, I appreciate your emotional intelligence and your commitment and savvy teaching adult learners.

  • Excellent teaching style Mr. Davis, you incorporated lots of different ways to learn the information, while keeping us engaged with videos, real life examples and experiences. Thank you sir! Keep up the good work!

  • Many professors say they want increased interaction but fail to take the necessary steps to facilitate it. That was not the case during this course.

  • First, I think your personal touch was stellar. The humor mixed in with information proffered really helped the class feel personal for me, more like in a brick and mortar setting. You know how you walk into class and your professor is wearing something off-the-wall and tells a joke that's sooo silly that it's great? That's what it's like. I look forward to reading announcements just so I can see what goofy thing you said (which also was excellent for getting a point across!).

  • I can honestly say you were the best professor I had in my time at APU. I really enjoyed the way you interacted with the class, encouraged, motivated, and pushed us beyond our potential. Thank you for your time and dedication to our future!

  • I hate to say it, but most of my on line courses were pretty boring, and I felt as though I didn't have any connection with the Professors. This was not your case! I would love to be able to work in the civilian world with such an outgoing person. Each day would bring a new and exciting adventure!

  • Professor, I want to thank you for being the educator you are. You have given me the inspiration to become a professor one day, so I can impact a student's life like you did mine. Your energy, dedication and fairness inspired me. I love how you kept telling us that what we learned mattered and to apply it to our everyday work day. You are a breath of fresh air and I thank you for caring.

Ready to Transform Your Organization?

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